■If there is no reply to your inquiry
After sending an inquiry, please check to see if you have received an automatic reply email confirming that your inquiry has been received.
If you have not received an automatic reply email, please check the following and contact us again.
- Email filter settings may be preventing emails from being received.
*Depending on your email software or email service's anti-spam measures, the email may not be received or may be sorted into your spam folder. - Your email settings may be restricting emails containing URLs.
- Your email settings may have specified domain reception or rejection.
*Make sure you are able to receive emails from [@gu3.co.jp] through the settings.
If you do not receive an automatic reply email, you will not be able to receive a reply from the support desk. If you cannot change anti-spam email settings, please contact us again using an alternate email address.
Please note that depending on the content and situation of your inquiry, it may take some time for us to respentsond.
■About responding
- The support desk is closed on Saturdays, Sundays, national holidays, and other days when the office is closed. Replies will be sent on the next business day.
Please note that it may be busy immediately after our company's holidays, so it may take time for a response. - Responses will be made in Japanese or English only.
- We do not provide support over the phone.
- Regarding content or issues that are announced in a notice or on the official website, we may respond with the just contents of the notice.
- Depending on the content and circumstances of your inquiry, there may be times that are not able to give answers.
- We do not answer questions about details such as gameplay strategy, the background and history of the specifications, etc.
- Please note that as a general rule, we do not respond to suggestions and requests.
We will review the information in inquiries to make future improvements.