Listed below are some of the factors that affect in-game purchases:
- Insufficient or outdated billing information.
Make sure that all of your billing details are accurate and up to date. - For more payment management information, refer to the links below.
https://support.apple.com/en-sg/HT201266 - Incorrect platform account.
You can only make purchases using the specific IOS account that was used to download the game. - Unstable internet connection.
Make sure that you have a stable internet connection, as an unstable connection may cause errors during purchase. - Game synchronization issues.
Leaving the game idle for too long contributes to synchronization issues. Try restarting the game to address this issue.
Note: If you encounter any iTunes errors during purchase, please contact your respective app store.
If you have not received your item even after restarting the app or after a certain amount of time has passed, please contact us here.