If you are unable to update, please try the following:
Check your device information.
If your device does not meet the minimum requirements, please update your OS or consider changing to a new device.
If your device meets the requirements, but you still cannot update, please try the following:
(The image may differ depending on device model and OS.)
[App Store]
iOS 12 and below:
- Launch the App Store.
- Swipe down on the "Update" page at the bottom of the screen.
- Tap "Update" displayed for each app.
iOS 13 and above:
- Launch the App Store.
- Tap the profile icon in the upper right corner of the screen.
- Tap "Update" displayed for each app under "Available Updates."
[Google Play Store]
Please try deleting the cache of the store app.
- Tap "Settings" on the device, then tap "Apps."
- Tap "Google Play Store" in "Applications."
- Tap "Storage" and then "Clear Cache."